Frequently asked questions

What’s the difference between you and a traditional real estate agent? 

Both tenant reps and leasing agents can assist you with your commercial leasing requirements. However, commercial leasing agents represent the landlord’s interests, not yours. 

An independent tenant rep, on the other hand, is a commercial leasing expert who works exclusively for you, the commercial tenant. We negotiate on your behalf and protect your interests, not the landlord’s.

How does your pricing work?

The initial discovery call with our team is complimentary and will include a review of your current lease terms against market benchmarks.

If we're a good fit and you choose to work with us, we keep our fee structure flexible and transparent to meet your preferences.

We’re happy to discuss a fixed fee, savings-based pricing, landlord pays fee arrangement or a combination of these pricing structures to suit your project and business. 

On average, our clients see $15 in savings for every $1 invested in our service, making it a smart investment for securing better lease outcomes.

Can you help with mid term savings?

Utilising a 'Blend and Extend' (a.k.a mid-term negotiation) strategy, Tenant CS can help businesses with multiple years remaining on their lease negotiate a new lease term in return for commercial lease incentives like:

  • Lower rents or rent abatements
  • Incentive to conduct fit-out works (landlord contribution)
  • Partial surrender of premises for companies looking to downsize
  • Renegotiation of onerous lease terms
  • Lowering the cost of the premises
  • Sustainability and facility upgrades
What type of clients do you work with?

Our team is experienced in working with organisations of all sizes and industries, from commercial conglomerates to not-for-profits. But, generally, we work with office clients of 30+ staff in metro areas and industrial requirements greater than 3,000 sqm.

Because we’ve worked with a number of global brands, we’re used to navigating approval processes with overseas stakeholders.  

What does getting started look like?

Booking a call with our team means you’ll get an obligation-free meeting with one of our industry experts who’ll:

  • Give your lease a quick health check
  • Assess your current situation
  • Provide you with an overview of the market and the process of working with us
What kind of results can you get?

We will never take on a project if we cannot add value. Working with us will:

  • Allow your company to secure the best property, on the best terms at the highest possible savings
  • Remove the headache that comes with navigating the commercial leasing landscape
  • Give you peace of mind that your project is being spearheaded by a team of independent property consultants who fight for your interests and create leverage in negotiations.

On average, we are able to improve savings by 180% compared to when tenants tackle negotiations themselves.

What ROI can we expect from working with you?

On average, our clients see $15 in savings for every $1 invested in our service. That’s because we only take on projects where we’re confident we can add real value and never leave any meat on the bone during negotiations.

These savings go beyond market incentives and can include things like reductions in face rent and outgoings, rent-free periods or landlord fit-out contributions, make good reductions, and reduced annual rent increases.

Do big agencies have access to more listings than tenant reps?

As independent tenant reps, we bring your requirements to the entire market - agencies, landlords, and developers - rather than being limited to one firm’s internal listings. Our briefs typically receive an average of 100+ viable options, including listings from major agencies like CBRE, JLL, Colliers, Cushman & Wakefield, Knight Frank, and Savills.

Unlike us, traditional agencies also represent landlords and are incentivised to promote specific properties they’re appointed to lease. Motivated by leasing commissions, this can mean tenants only see a curated list that serves the agency’s interests. Since we don’t compete for landlord business, leasing agents share their full inventory with us, which then gives you broader access and a clearer view of what’s truly available.

Do traditional agents have better market intel than tenant reps?

Traditional agents have access to internal data that is tied to deals they’re doing for landlords, while tenant reps maintain a broad market perspective. At Tenant CS, depending on the city, we combine real-time leasing data, independent research tools, on-the-ground experience, and strong relationships across landlord and agent networks to give you an unbiased view of what’s happening (and what’s possible). As we don't represent landlords, our advice is always independent, focused entirely on getting you the best possible terms.

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